RETURNS & REFUNDS

Touch of Venus Jewellery Online Boutique operates a strict 14 day Refund Policy and 14 day Return and Exchange Policy.

The below policies cover items purchased from Touch of Venus Jewellery Online Store and all goods must be returned unworn, in original packaging, in original condition and accompanied by proof of purchase.

Under The European Directive on consumer rights (known as the Consumer Rights Directive) you as a consumer are entitled to a cooling-off period of 14 days, calculated from the date the purchase transaction is completed. This means you have the legal right to cancel an order for any reason within 14 days and get a full refund.

 

The "cooling off" period expires 14 days after the day you received your goods. This means you can return the purchased products during 14 days but you have to pay for the cost of returning the goods.  

If you wish to proceed with this right and return your products a Cancellation Form must be completed and sent by e-mail to info@touchofvenusjewellery.com.

 

Please return all item(s) unworn, in original packaging, in original condition and accompanied by proof of purchase.

If an item you purchased in Touch of Venus Jewellery online Boutique turns out to be faulty or damaged for some reason please notify Touch of Venus Jewellery by e-mail at info@touchofvenusjewellery.com within 7 days of receipt the goods. Please note that you as a consumer have the right to return your purchased goods (for exchange or refund) within 14 days.

Please note that jewellery products purchased from our website are customized for Touch of Venus Jewellery and they have to be made to order. As our collections are handmade, and if production materials are sold out or out of stock and we are unable to complete your order we will notify you and proceed with the return of your payment.

Please note that shipping charges are non-refundable for Exchange and please note that where exchange of goods is required, additional shipping charges may be incurred.


​Please note that all items are carefully checked and well secured before they are dispatched.

​​​In order to proceed with the right of return and claim refund please contact Touch of Venus Jewellery at info@touchofvenusjewellery.com stating the reason of your return request with all details of the purchased products including your name, address and contact details accompanied by proof of the purchase within 14 days and Touch of Venus Jewellery will provide you with all the details.

Please return the items back within 14 days to Touch of Venus Jewellery Boutique. Once the the item has been received Touch of Venus Jewellery will investigate and exchange, reduce the price or give you a refund for goods you bought turn out to be faulty or damaged.

Please be advised that all return requests will be processed if they are sent to Touch of Venus within 7-14 days.

Touch of Venus Jewellery Online is not responsible for any item(s) lost in transit while being returned to us. To ensure your item(s) are covered for any loss or damage and that their journey back is recorded, we advise that all items are returned by registered post.


NO Returns and NO EXCHANGES on Special Occasional Gifts & Cuff-links including 'Personal Engraving' or personalized jewellery with engraving and all bespoke orders made on the request.

There is NO return and NO EXCHANGES on rings from Mother of Dragons Collection. The ring designs are handmade on the request. Please make sure that you are happy with the ring sizes provided in the comment section as we cannot take responsibility for the incorrect ring sizes.


NO Returns and NO EXCHANGES on Sales and Special Offers.


**For hygiene reasons, please be advised that we cannot accept the return or exchange of earrings and all type of hair accessories as they are nonrefundable, unless it turns out to be faulty within 14 days.


Touch of Venus Jewellery will a refund your account within 14 days of cancellation, but Touch of Venus Jewellery can wait to refund you until you have returned the item(s).