TERMS & CONDITIONS
Thank you for taking the time to have a look at www.touchofvenusjewellery.com.
In the following paragraphs we hope to answer all questions that you may have regarding our site policies, site security and other relevant information about us. If you have any other questions regarding this site or your dealings with this site please contact us at email@example.com
We welcome any of your comments, queries and suggestions.
Please note that the information on this page relates to our www.touchofvenusjewellery.com website as Online Boutique only.
Thank you for visiting our Exclusive Online Jewellery Boutique www.touchofvenusjewellery.com.
The website is SSL/TLS secure.
Hyper Text Transfer Protocol Secure (HTTPS) is the secure protocol through which your browser communicates with sites.
When using HTTP sites, when using HTTPS sites, data is encrypted and authenticated and therefore secured.
This website has been developed for our home market, hence our Irish customers. With this in mind All Prices are displayed in EURO for your convenience. Shipping methods and costs are also displayed as appropriate based on postal rates from from Republic of Ireland using An-Post.
If you need help please contact us directly and we will be more than happy to help you with your order. You can contact us by email at firstname.lastname@example.org.
For your peace of mind, Touch of Venus Jewellery does not store any information relating to customer personal information on the server in plaintext format. We also do not store any credit card information.
You are responsible for maintaining the confidentiality of the password chosen by you when you registered on our Website and for restricting access to your computer and/or email address to prevent unauthorized access to your account.
Order Policy –
All Orders are subject to acceptance by Touch of Venus Jewellery. You must not order Products via this Website if you are younger than 16 years of age.
We reserve the right to accept or decline any order at any time for any reason and may in certain circumstances request additional information before accepting an Order.
it is safe and easy to place the order. Please put an item in the basket. When you complete your order, choose delivery and payment. You can log in, register or order without an account. The order will be shipped as soon as the payment is received.
After placing an Order, you will receive an email from us acknowledging that we have received Your Order. Please note that this does not mean that Your Order has been accepted. Your Order constitutes an offer to us to buy a Product. All Orders are subject to acceptance by us and We will confirm such acceptance by emailing you confirmation of shipping.
You may cancel a Contract and obtain a refund by notifying us in writing along with completed Cancellation Form at email@example.com and returning the Products as set out in accordance with our Returns & Refunds Policy below.
On the special request we also offer Engraving at the extra charge in the amount of €15.00 for some products and this information is available on the Product Page with engraving offer, or please contact us at firstname.lastname@example.org for more details and we will be happy to assist you.
Special Requests –
If you have a special request like personal engraving or some special jewellery request or you wish to book a product that is sold out on our website, please contact us by completing the Request Form available on Contact Page or send your inquiry to email@example.com for more details and Touch of Venus Jewellery will be more than happy to assist and help you with your order.
As our collections are customized for Touch of Venus Jewellery, please note that the production of our pieces might take up to 14 working days plus 2-4 days for delivery. We will email to confirm the expected delivery date.
The secure payment method is PayPal. and Debit or Credit Card through Stripe.
You do not have be registered with PayPal to make the payment.
There is also available option to Pay with a Bank Account or Pay with Debit or Credit Card.
Please check out with PayPal or checkout using Visa, Mastercard and American Express at your basket and choose the payment method to complete your order.
Payment Security Controls:
To protect our customers, we reserve the right to request certain personal information such as copy of ID and credit card used for payment in order to confirm your order payment. Please note that this verification, including verification of amount availability for payment will also be made by the financial institution that issued the card or PayPal where used.
Paypal for payment please see www.paypal.com for info on the service they provide.
PayPal is a safer, faster way to pay.
Touch of Venus Jewellery promise not to disclose any information relating to customers to any third party for marketing or any other purposes. In addition, we will not use your email address for any purpose other than essential communications relating to your order unless you express an interest in receiving details of special offers and so on.
Shipping & Charges –
Touch of Venus delivers Worldwide and offers shipping provided by An-Post Ireland Postal Service. The delivery methods and costs shown on this website apply to the Republic of Ireland An-Post Postal Service. Please email us here in Ireland at firstname.lastname@example.org for further details.
Our flat rate for Standard shipping is €5.00 in Ireland, and €5.50 in United Kingdom.
We offer FREE shipping within Ireland for orders in the amount of €90.00 and over.
Delivery to any other part of the world will vary in method and costs. Please email us here in Ireland at email@example.com for further details.
All jewellery items are sent by Standard Post via An Post. Please note that jewellery products purchased from our website are customized for Touch of Venus Jewellery and they have to be made to order. As our collections are handmade, the production of our pieces might take up to 7-21 working days depending on the piece design plus 2-4 days for delivery. We will email to confirm the expected delivery date.
If ordered jewellery pieces are in the stock, the jewellery orders will go out within 1-4 days unless the item is sold out / out of stock or has to be made to order, or engraving has been requested in which case we will email to let you know the expected delivery date.
It usually takes to reach an address:
1-3 days in Ireland & Northern Ireland,
3-5 days in UK,
7-14 days in European Union
and 10+ days in Rest of the world.
Please note that the delivery might take longer for those products which are sold out / out of stock or have to be made, and we will email to let you know the expected delivery date.
The order will be dispatched as soon as the payment is received every working day.
Please be advised that Touch of Venus does not take responsibility for any items lost by post using Standard Delivery Post via An Post service.
All products are thoroughly checked and well secured before they are shipped.
Registered Post -
An extra charge applies for Registered Post in the amount of €8.00 within Ireland and €12.00 for UK orders, and if you wish to use this method of shipping please select a box at the checkout. We offer FREE Registered Post within Ireland for orders over €120.00.
Please note that all other Worldwide orders are sent by Registered Post at the standard Shipping Flat Rate in the amount of €15.00 as they must be signed for delivery.
All Jewellery items sent by Registered Post must be signed for delivery. The tracking number provided by An Post will be sent by e-mail once we process your order.
Transit times are estimates and cannot be guaranteed.
Returns & Refund –
Touch of Venus Jewellery Online Boutique operates a strict 14 day Refund Policy and 14 day Exchange Policy.
The below policies cover items purchased from Touch of Venus Jewellery Online Store and all goods must be returned unworn, in original packaging, in original condition and accompanied by proof of purchase.
Under The European Directive on consumer rights (known as the Consumer Rights Directive) you as a consumer are entitled to a cooling-off period of 14 days, calculated from the date the purchase transaction is completed. This means you have the legal right to cancel an order for any reason within 14 days and get a full refund.
The "cooling off" period expires 14 days after the day you received your goods. This means you can return the purchased products during 14 days but you have to pay for the cost of returning the goods.
If you wish to proceed with this right and return your products a Cancellation Form must be completed and sent by e-mail to firstname.lastname@example.org.
Please return all item(s) unworn, in original packaging, in original condition and accompanied by proof of purchase.
If you receive damaged goods or just wish to return goods for exchange or refund, you MUST notify us by email within 7 days of receipt of the goods.
If an item you purchased in Touch of Venus Jewellery online Boutique turns out to be faulty or damaged for some reason please notify Touch of Venus Jewellery by e-mail at email@example.com within 7 days of receipt the goods. Please note that you as a consumer have the right to return your purchased goods (for exchange or refund) within 14 days.
Please note that shipping charges are non-refundable for Exchange and please note that where exchange of goods is required, additional shipping charges may be incurred.
Please note that all items are carefully checked and well secured before they are dispatched.
In order to proceed with the right of return and claim refund please contact Touch of Venus Jewellery at firstname.lastname@example.org stating the reason of your return request with all details of the purchased products including your name, address and contact details accompanied by proof of purchase within 14 days and Touch of Venus Jewellery will provide you with all the details.
Please return the items back within 14 days to Touch of Venus Jewellery Boutique. Once the the item has been received Touch of Venus Jewellery will investigate and exchange, reduce the price or give you a refund for goods you bought turn out to be faulty or damaged.
Please be advised that all return requests will be processed if they are sent to Touch of Venus within 7-14 days.
Touch of Venus Jewellery Online is not responsible for any item(s) lost in transit while being returned to us. To ensure your item(s) are covered for any loss or damage and that their journey back is recorded, we advise that all items are returned by registered post.
NO Returns and NO EXCHANGES on Special Occasional Gifts & Cuff-links including 'Personal Engraving' or personalized jewellery with engraving and all bespoke orders made on the request.
There is NO return and NO EXCHANGES on rings from Mother of Dragons Collection. The ring designs are handmade on the request. Please make sure that you are happy with the ring sizes provided in the comment section as we cannot take responsibility for the incorrect ring sizes.
NO Returns and NO EXCHANGES on Sales and Special Offers.
**For hygiene reasons, please be advised that we cannot accept the return or exchange of earrings and all type of hair accessories as they are nonrefundable, unless it turns out to be faulty within 14 days.
Touch of Venus Jewellery will a refund your account within 14 days of cancellation, but Touch of Venus Jewellery can wait to refund you until you have returned the item(s).
Please note that all prices on this Website are for on-line purchases only and may change from time to time.
Due to circumstances beyond our control prices may on occasion have to be altered. If this occurs, we will email you to notify you of these changes and request you to reconfirm your Order at the altered price. By notifying you, we shall be entitled to cancel any Contract in whole or in part to the extent that it is for the purchase of a Product the price of which was stated incorrectly on the Website.
Description, Images and Availability –
We take all reasonable measures to ensure that details, measurements and descriptions of products given on this website are as accurate and complete as possible but on occasion there may be variations between these and the Products themselves.
Please note that product images used throughout the site are for illustration purposes only and while we do our best to show products exactly as they are, we cannot guarantee that all products will match images exactly due to photo constraints and/or alterations in product designs.
All Products are subject to availability.
Application of these Conditions –
These Conditions apply to use of this Website and are the terms and conditions on which we will supply products to you and by proceeding further and/or placing an Order, and You must click to mark your acceptance of these Conditions before placing an Order that You agree to these Terms & Conditions. Please understand that if You refuse to accept these Conditions, You will not be able to order any Products from the Website.
The terms and conditions listed here are applicable to the purchase of Products offered for sale through this website only and do apply to our store. In particular, promotions and special offers advertised on this Website are for limited time and occasional offers only.
When using the Website, You accept that communication with us will be mainly electronic but on occasion can also be by phone. You must agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.
We may change these Conditions from time to time without notice. Changes will apply to any subsequent Orders received. It is your responsibility to check regularly to see if any changes have been made to these Conditions. We reserve the right to modify or withdraw this Website at any time without liability to You.